Last Updated: September 7, 2026
Delivery Policy Overview
HARSIVA ™ may provide domestic and international shipment options based on availability, destination, logistics considerations, and legal regulations. Please review this policy carefully to understand the terms and conditions that govern international delivery.
International Shipment
Processing of an Order
Orders are typically processed and prepared for shipment after order confirmation and payment processing.
Order processing may take longer depending on product availability, weekends, holidays, promotional events, and/or system downtime.
Delivery
The International shipment timeline depends on the destination country, carrier/fulfillment partner, delivery address, customs clearance, public holidays, and other factors.
Delivery time estimates reflected on our website should be considered approximate and are not binding.
Customs, Tariffs, and Taxes
International orders may be subject to customs duties, taxes, tariffs, or other levies depending on the destination country’s laws and regulations.
Unless specified otherwise during checkout, all additional customs charges are the responsibility of the buyer.
HARSIVA ™ cannot control or influence the customs regulations of a particular country/jurisdiction, and we recommend reaching out to local customs authorities for more information if needed.
Import Restrictions
It is the customer’s responsibility to ensure that the ordered goods are legal to import into the destination country.
Certain jurisdictions may restrict or prohibit the entry of wellness, herbal, nutritional, and other products.
If the customs authorities refuse to release the shipment, or the shipment is canceled, detained, or returned due to import restrictions, additional fees may apply.
Customs Information
For international orders, we may share your personal and order information with shipping carriers, customs officials, and other third parties as required by law or to facilitate customs clearance and delivery.
Incorrect Address Provided By The Customer
Customers are responsible for ensuring that the provided address is complete and accurate.
HARSIVA ™ shall not be liable for any delays, failures, additional charges, or other expenses related to the shipment being delivered to an address provided by the customer.
Shipment Tracking
If tracking information is available for the shipment, it will be shared with the customer via email/SMS or through the website/app according to the provided preference.
Shipment tracking information is shared on a best-effort basis by the logistics partners.
Damaged/Tampered/Shredded Packaging
When receiving a shipment, please check the packaging for any signs of damage, tampering, or shredding. In case of damage, do not accept the package. If the packaging is damaged, please contact the support team at support@harsiva. com as soon as possible.
You may be required to provide an unboxing video proof of claim indicating damage, tampering, missing items, or wrong items. In case of a dispute, we reserve the right to ask for a video of the unboxing.
Returned International Orders
In the case of a returned international order due to an incorrect address provided by the customer, the shipment was refused by the customer, shipment not delivered due to an incorrect address provided by the customer, customs restrictions, and/or failure to pay additional duties/taxes, additional shipping charges may apply.
Refund policy for international orders will be according to our Return And Refund Policy, and applicable law.
Shipping Fees
The shipping fees, if any, will be displayed on the checkout page during the purchase.
Depending on the destination country, weight, delivery address, shipping method, and other factors, shipping fees may vary.
Contact Us
For questions regarding international shipping:
HARSIVA ™
Website: https://harsiva.com/
Email: info@harsiva.com
Support Email: support@harsiva.com