Last Updated: September 7, 2026
HARSIVA™ aims to provide customers worldwide with quality products and a reliable shopping experience.
This policy applies to eligible purchases made through https://harsiva.com/.
1. Damaged, Defective or Incorrect Products
If you receive a product that is:
Damaged during transportation
Defective
Tampered with
Incorrect
Missing from your order
please contact support@harsiva.com as soon as possible after delivery.
2. Unboxing Video
Customers are strongly advised to record a continuous and clear unboxing video while opening their package.
An unboxing video may be required to verify claims involving:
Damaged products
Tampered packages
Missing items
Incorrect products
Delivery-related issues
Without sufficient evidence, HARSIVA™ may be unable to verify certain claims.
3. Return Eligibility
A return, replacement, or refund may be approved after verification where the product qualifies under this policy and applicable law.
Where a return is approved, the product may need to be returned in its original packaging and condition.
4. Opened or Used Products
For health, hygiene, safety, and product-integrity reasons, opened, used, consumed, or altered products may generally not be eligible for return, except where required by applicable consumer law or where the issue concerns an eligible defect, damage, tampering, or incorrect product.
5. International Returns
International returns may involve additional shipping, customs, duties, taxes, and handling requirements.
Where the return is due to a customer-related reason, such as ordering the wrong product or changing one’s mind, the customer may be responsible for applicable return shipping and related charges, subject to applicable law.
6. Customs-Related Returns
If an international shipment is refused, held, or returned by customs because the customer did not meet destination-country import requirements, applicable refund eligibility may be affected.
Any customs duties, taxes, brokerage charges, or return shipping charges may be non-refundable unless required by applicable law or otherwise agreed by HARSIVA™.
7. Replacement
Where an eligible claim is approved, HARSIVA™ may offer a replacement subject to product availability and applicable shipping restrictions.
8. Refunds
If a refund is approved, it will generally be processed through the original payment method or another appropriate method.
The time required for the refund to appear in the customer’s account depends on the payment provider, bank, card issuer, or financial institution.
9. Currency Differences
For international orders, exchange-rate fluctuations may cause the amount received by the customer to differ from the original amount charged.
HARSIVA™ is not responsible for exchange-rate changes, bank conversion charges, or payment-provider fees unless required by applicable law.
10. Order Cancellation
Customers wishing to cancel an order should contact support@harsiva.com as soon as possible.
Once an order has been processed, packed, dispatched, or handed to a logistics provider, cancellation may no longer be possible.
11. Consumer Rights
Nothing in this policy is intended to restrict mandatory consumer rights available to customers under the laws of their country or jurisdiction.
Where applicable law provides greater rights, those rights will continue to apply.
12. How to Contact Us
For return, refund, or replacement requests:
HARSIVA™
Website: https://harsiva.com/
General Email: info@harsiva.com
Support Email: support@harsiva.com